Help & Support

Frequently Asked Questions
Please refer to our FAQ page.

Order and Payment
We accept most major credit/debit cards. Visa, Mastercard, Switch, Solo, Visa Electron, Maestro.

We do not accept American Express

Postage and Packaging
Goods will be shipped within 3-5 days of receipt of order/payment.
If your product is out of stock we will contact you by email to advise of delivery.

All deliveries will be made according to the carriers' standard procedures. For standard delivery, a signature should not be required. However, packages which will not fit through your letter box may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to PO box addresses.
Should you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier direct.

Returns Policy
We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered (excluding Sale items), we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.

Please also note that returns on hoisery/shapewear cannot be accepted if the pack has been opened. Certain products are also excluded from our general returns policy for hygiene reasons - this will be indicated with the product information for these items on our website. These conditions do not affect your statutory rights.

Returns period

Our normal returns period is 28 days from when you receive the goods, and any returned items must be received by us within this time. However, to allow for unwanted or ill-fitting gifts, the following exceptions apply:


Christmas gifts ordered from October onwards may be returned up to the end of January.


Valentine's gifts ordered from January onwards may be returned up to the 14th March.

(Please note that these dates are those by which any returns must be received back in our store, so please allow up to 10 working days for your goods to reach us)


We will let you know as soon as we receive the goods, and will then endeavour to process your request for either a refund or replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.

Refunds
If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.

Replacements
If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order. Please note that, on orders paid for with only a giftcard, we are unable to process replacements of a higher value than is available on the giftcard. In these circumstances, you should request a refund for the returned goods. Once this refund has been processed to your giftcard you will then be able to use the balance to place a new order, giving your additional payment details for any extra balance on the order form.
Gift box or delivery charges will not be refunded in the case of a return - however, should you request replacements for returned items, you will not be charged again for delivery. Replacement items requested will not be gift boxed, so you may wish retain any gift box received with the original order.

If you wish to return goods to us, you may do so without giving us prior notice. In this case please complete the form accompanying your order and enclose it with the returned goods. Please allow up to ten working days for your goods to be returned to us.
Please obtain a Certificate of Posting from the post office for all returns





How do I cancel an order ?
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.

To cancel this contract, either telephone the Customer Service team on the following number, or email us, stating the order number and giving your clear instruction that you wish to cancel the order.

UK: 01723 379985


If we have already shipped your order, you will need to package the relevant items and send them back to us.

If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after we receive your notification.

Terms and Conditions
Please refer to our terms and condition page.

Privacy Policy
Please refer to our privacy policy page.

Contact Us
Please use the online contact form to contact us.